CLOSED Career Opportunity | IT Support - Lethbridge

This career listing is now CLOSED and applications for this position are no longer being accepted.

Avail CPA is a unique and innovative team pursuing excellence in a fun environment.  We truly care about our people. our clients, and our communities. 

As the only independent owned regional CPA firm in Southern Alberta, we have the expertise to provide solutions for clients of any size and complexity in any industry.  With over 85 years of history, 140 amazing team members in 7 offices, we create a positively different experience for our clients.

Responsibilities

• Be the primary point of contact for our internal team, delivering technical assistance across various channels for software, hardware, and network issues.
• Investigate and resolve technical issues related to accounting software configurations, network connectivity, and hardware malfunctions to ensure seamless operations across the firm.
• Offer detailed guidance to our team members for efficient and accurate utilization of accounting software.
• Work closely with third-party vendors for procurement, installations, and upgrades, ensuring smooth integration within our firm's dynamic environment.
• Maintain comprehensive documentation of IT processes, troubleshooting steps, and configurations to streamline future technical support efforts for the entire organization.
• Monitor, manage, and track requests from initiation to resolution, updating the service request tracking system with pertinent details, ensuring swift problem resolution.
• Provide coaching, instructions, and training to internal users facing various technological challenges, fostering a tech-savvy culture within the organization.
• Consult with end-users and recommend IT solutions, including planning and implementing strategies to meet the evolving needs of our growing team.
• Installing, configuring, and deploying workstations and software applications, ensuring a robust and efficient technological infrastructure.
• Conduct daily system monitoring, ensuring the integrity and availability of hardware, server resources, systems, and critical processes, supporting the needs of our internal team.

Competencies

• High School Diploma/GED plus up to two years of post-secondary education in Information Technology, Computer Science, or an equivalent field.
• Three (3) years of hands-on experience in software and hardware troubleshooting.
• Proficiency in Microsoft Operating Systems and Office Suite.
• Extensive experience in a networked PC environment.
• Familiarity with wireless and mobile devices.
• Clear communication skills for non-technical staff.
• Effective management of multiple priorities and deadlines.
• Adaptability to handle frequent interruptions and urgent situations.
• Strong attention to detail.
• Proficient in analysis, critical thinking, problem-solving.

Application Deadline Jan 27, 2024

We thank all applicants for their interest in this position however only those candidates selected for an interview will be contacted.